For small hotels and guesthouses
Hotel guest assistant: answers for guests, enquiries to WhatsApp
Guests ask about check-in times, breakfast, parking or getting there from the airport in their own language and get an answer straight away. Answers use only the information your hotel has published. Price and availability questions reach your reception’s WhatsApp with the dates and number of guests.
Tell us about your hotelWhat you get
- Answers to your guests’ common questions, approved by you
- The same information in more than one language
- A price and availability request that asks for dates and number of guests
- A ready-written enquiry message to reception’s WhatsApp
- A link from your website or an embed on a page
- 14 days of fixes after delivery
How it works
Only your own information, in about 3 working days
- We gather your information. We collect what you already publish on your website and listings: check-in and check-out times, breakfast, parking, getting there, pets and house rules.
- You approve the answers. We don’t guess at anything you haven’t published. A question without an answer is sent to reception.
- We build the page. A page that reads well on a phone, with a language choice. It is linked from your website or embedded on a page.
- Enquiries go to reception. When a guest asks about price or availability, they enter their dates and number of guests. A ready-written message to your reception opens in WhatsApp; the guest presses send.
- Delivery. About 3 working days after we receive your information. If your information changes, we update the answers within 14 days of delivery.
Not included
- A booking engine, channel manager connection or payments
- Live prices or availability
- Automatic sending through the WhatsApp Business API; the guest sends the message from their own WhatsApp
The deliverables and timeline are agreed in writing before work starts.
Tell us about your hotelHow the assistant works
The page opens in the guest’s language and answers only from information the hotel has approved. Questions it cannot answer, and price or availability requests, become a ready-written WhatsApp enquiry to reception with the dates and number of guests.
- A guest asks
- Answer from the hotel’s information
- Dates and number of guests
- Reception’s WhatsApp
Who it is for
- Small hotels answering the same questions by phone and message every day.
- Guesthouses and boutique hotels with many international guests.
- Businesses that already take enquiries on WhatsApp.